Lift Chair & Medical Recliner – DuraLux II Microfiber - Chocolate (Brown)

BUYER BEWARE! THIS CHAIR IS MISREPRESENTED- IT IS NOT OVERSTUFFED AND OVERSIZED! THE SEAT IS ONLY 20 INCHES WIDE (A STANDARD RECLINER IS 23-24 INCHES WIDE) IT LOOKS LIKE A LADIES RECLINER (NOT FOR A NORMAL SIZE MAN). A VERY SNOTTY CUSTOMER SERVICE REP WILL TELL YOU, TOUGH LUCK, IF YOU EVEN SUGGEST WANTING TO RETURN IT! DON'T SPEND $2000.00 ON THIS UNDER-SIZED CHAIR- ALSO, IT DOES NOT ALLOW YOU TO LIFT YOUR FEET WHEN SITTING UP-RIGHT. MOST SENIORS NEED TO ELEVATE THEIR FEET WHEN SEATED- TWO BIG STRIKES AGAINST THIS "PERFECT" (NOT!) CHAIR! GO BUY A CHAIR YOU CAN TRY OUT FIRST- THE ADS ON THIS CHAIR ARE MISLEADING! MY 90 YEAR OLD FATHER IS OUT 2000.00 NOW- AND STILL NEEDS A CHAIR! VERY DISAPPOINTED-

This product is just as promised. We bought it for a loved one who really needed relief from very painful sitting and standing issues. She just loves the chair. Not only has it helped her with her diseased knees, but it also has helped her husband who hurt his back, making it difficult for him to lift her in and out of her previous chair. This chair really fulfills all its described benefits.

I was really looking forward to this chair. The talented advertising writers, slick web design and friendly sales people made it seem like the “perfect” solution to my cervical damage related sleep problems. With surgery looming, the sales folks did their best to expedite delivery. The guys who set the chair did the job well and were very courteous to my wife and me. Ten days after delivery, the chair developed a problem. The back lost firmness and a gap formed between it and the seat bottom. The heat pad began digging into my lower back, my hips kept slipping through the gap and the “perfect” sleep I was hoping to enjoy was no longer possible. My first call to customer service seemed to meet with a professional response. I was told to expect a call from a service tech “the following day”. That day passed without a call. It all went downhill from there. When I called for an update the following morning, I clearly drew the short straw with a different customer service agent. Her attitude set off alarm bells with me.I was told to expect longer delays and the problem was essentially my ignorance. Since that conversation was growing heated, I told her I wanted to take advantage of my 30 day grace period and simply return the defective chair for a full refund. She declined the refund request. Another week has passed with no call from a service tech, and I’m fast approaching the end of my 30 day grace period. Now I’m forced to hire an attorney. I suggest you research the other negative reviews and seriously consider another company for a medical lift/sleep chair. These folks are a “perfect” pain in the butt.UPDATE: I received a very courteous call from the Customer Service Manager who assured me they would honor their warranty in whatever way I desired. Since I really need the chair, she said they would deliver a replacement for the defective chair. She wanted to stress they would refund my money if not completely satisfied. I added a star and will upgrade my review if they are able to fulfill her promise to me. I remain hopeful.

customers get a lifetime warranty on the "lift mechanism". A cylinder snapped that lifts up the footrest. After 4 calls, they finally agreed to replace the motor(not what was broken) ., never acknowledging the actual broken part. And I would only have to pay $65 (shipping)+ $250 to repair. Seems like a lot for a chair that cost $2400.

Purchased from another source that offered real leather BURGUNDY.Burgundy is true deep wine color, never the reddish photos found here & elsewhereShipping took over 4-5 weeks, more than estimated "had to be made, never in stock" via freight with almost no tracking data, never really knew where it was or when ETA(compare that to the cheaper in stock items as fast as 48hrs UPS from CA to TX, in our case)Only lift chair that fully reclines! Butt still lower but legs are raised high enough to treat edema, et al as per doc ordersHigher quality materials, finishes, plusher, wider than the $500-1000+ stock modelsPower lift system similar to others BUT higher quality DUAL struts, anything/everything electronics stowed away, safe from being crushed ... like the cheaper knock-offsMetal stand seems similar to knock-offs but OK easier to move around that wayTIP: you furnish two 9v batteries to backup power loss, getting stuck - these are to be located in power supply box closest to house outlet, NOT under chair

seat to narrow

I just got this chair yesterday and I love it. I realized how misformed my old chair had gotten so, I finally decided to get the Perfect Sleeper Chair. It is definitely quite pricey (thank goodness for my Amazon Card) but I decided my back and shoulders needed it. It has a life time warranty on it. I am 76 years young and this chair will last me the rest of my life. I would definitely recommend it to my friends.